Community Systems, Inc.
Community Systems, Inc. is seeking a dynamic leader to fill the position of Chief Operating Officer effective October 1, 2017.
The Chief Operating Officer (COO) leads the organization in the implementation of the mission and all aspects of operations of the multi state, multi corporation Community Systems, Inc. (CSI) including Community Systems Support and Management Services, Inc. (SAMS), Community Systems, Inc. DE (DE and VA operations) Community Systems, Inc. MA and Community Systems, Inc. CT. As a member of the SAMS team, the COO is responsible for the success of Community Systems, Inc. by assuring CSI’s relevance to the community, the accomplishment of CSI’s mission and vision, and the accountability of CSI to its diverse constituents. The COO reports to and receives direct supervision from the Chief Executive Officer (CEO) for the management of day-to-day operations. The COO supervise the functions of the organization through the direct supervision and support of the four CSI Executive Directors and the Director of IT Services.
All actions of the C0O are predicated by the CSI Mission... Helping persons with disabilities to find happiness in their own homes, in their personal relationships and as contributing members of their community. **The new COO will be a highly energetic team player committed to influencing change and guiding CSI to be a leader in the field of intellectual disabilities.
The Community Systems, Inc. group provides supports to more than 600 individuals with intellectual and developmental disabilities in Massachusetts, Delaware, Connecticut and Virginia. CSI employs more than 1200 staff and has an operating budget of over $63 million. For more information on our organization visit our website at: www.communitysystems.org
A Bachelor’s Degree is required with a minimum of 8 years’ experience in a senior management position. As Chief Operating Officer, this individual demonstrates critical competencies in four broad categories: commitment to results, business savvy, leading change, and motivating.
Commitment to results: The COO is a systems thinker who is mission and systems focused and goal driven. S/he anticipates and solves problems and takes advantage of opportunities, is a self-starter and team player. Leading change: The Chief Operating Officer possesses the skills and implements the functions of a leader. S/he shares and promotes CSI’s values, mission and vision. Motivating: The Chief Operating Officer manages continuity, change and transition in the operations of each of the four CSI locations
Business savvy: As CSI’s leader, this position requires an individual with knowledge of and experience in management and administration. The position requires demonstrated experience in integrating and coordinating diverse areas of management.
- Knowledge in the following areas is required: best practices in supporting individuals with intellectual disabilities, human services, finance and human resources; oral and written communications; program planning and evaluation;
- A demonstrated ability to build and support teams and promote a positive work environment.
- A high level of personal skills is required to make formal, persuasive presentations to groups and to deal effectively with people from all segments of the community.
- The individual must be comfortable with diversity and respectful of a wide range of faiths, beliefs and experiences.
The home office for the SAMS staff including the COO is in Pocasset, MA and the COO is required to work from this office. The position requires frequent travel and interactions in each of the four states of service. Please see the attached job description’s is an equal opportunity employer affirmative action employer who encourages diversity in the workplace.
Interested Candidates should submit your letter of interest and resume to: Janet Butler, CEO by email at firstname.lastname@example.org
COMMUNITY SYSTEMS SUPPORT & MANAGEMENT SERVICES POSITION DESCRIPTION CHIEF OPERATIONS OFFICER (COO)CSI-SAMS shall have as one of its principal executives a COO who shall have the responsibility to oversee the implementation of the Mission of the organization in all programmatic operations of the several CSIs. Working with the President/CEO and the Boards of Directors on policy and overall direction, the COO shall function under the direct supervision of the President/CEO and general supervision of the Boards of Directors. The COO shall have at least a Bachelor’s Degree (or the equivalent in experience) in a relevant field and at least eight years’ experience in the management of human service programs, including experience in direct care support and/or treatment or persons with disabilities.Duties of the COO shall include, but not be limited to:
- Provide professional leadership and guidance to each CSI Executive Director in a manner which encourages the fulfillment of the CSI Mission: "helping persons with disabilities to find happiness in their own homes, in their personal relationships, and as contributing members of their community." The COO will provide leadership for team development, professional development, and sound program and fiscal development.
- Remain abreast of the state-of-the-best practice in the provision of supports to persons with intellectual, physical, and developmental disabilities, mental illness, brain injury, and other populations supported by CSI. Share the findings with the Executive Directors, Boards of Directors, President, and CFO.
- Assist the President, CFO, Boards of Directors, and Executive Directors in the development, implementation, oversight, and revision of programmatic and personnel procedures. The COO is responsible to bring to the President and the Boards of Directors any issues of policy in need of review, revision, and creation.
- Provide direct supervision to the Executive Directors to ensure that operations promote the programmatic and fiscal integrity of the agency.
- Provide direct supervision to the Director of Information Technology.
- Provide the Executive Directors and other staff frequent guidance and emergency assistance as needed and on-site as necessary.
- Ensure compliance with state, federal, and local laws and regulations, and accreditation bodies. Bring to the attention of the Boards of Directors any issues of law or regulation which may impact upon one or more CSIs’ ability to carry out the Mission.
- Review program evaluation data and assist with the development of plans for future improvements and development.
- Coordinate the maintenance of the Healthy Lifestyles Program.
- Provide or arrange for on-call responsibility in a manner that allows coverage to the CSIs 24 hours per day, 365 days a year.
- Provide guidance for access to the necessary medical, behavioral, nutritional, habilitative, occupational, and other program consultations through the utilization of community resources to the persons supported. Facilitate access to specialty resources from the other CSIs.
- Support each CSI Executive Director to effectively interact with the governmental constituencies in a manner that brings credibility to, support for, and continued development of CSI. Represent the Board of Directors to such constituencies.
- Pursue development opportunities and work with the President, CFO, and Executive Directors in the decision to pursue and if so how to respond to new opportunities.
- Assist the President in the development of any proposals.
- Assist with development and implementation of the strategic plan of CSI.
- Perform other related and relevant duties as assigned by the position’s supervisor.